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Savemeaticket.com Terms and Conditions of Use

Introduction

Definitions

Agreement

these Terms and the [Privacy Policy];

Terms

these terms and conditions as varied by us from time to time;

Buyer

any Member who buys or offers to buy a Ticket;

Site

our Site at www.savemeaticket.com;

Event

the concert, sporting or other event relating to the Ticket;

Ticket

any ticket or tickets for sale or purchase on the Site;

Member

any registered Member of the Site;

We or us

Savemeaticket Limited;

Seller

any Member who lists a Ticket on the Site;

You

the individual who registers to become a Member of the Site; “you” in the context of clause 2 and 4 means the Seller and “you” in the context of clause 3 means the Buyer;

Service

any of the services or functionality that we provide through the Site;

The Site

The Site is a trading platform through which Members can buy or sell Tickets. We are only the facilitator of the sale or purchase – we do not take title to the Tickets and we give no guarantees that the sale or purchase will take place. However, we will exercise our rights under these Terms against Members where they have failed to act in accordance with these Terms.

Membership

You will not be able to use any of the Services (either as a Buyer or Seller) before becoming a Member. These are the  requirements for Membership – you must:

  • be an EU national
  • be 18 or over – if you are under 18 then your parent or guardian must become the Member for you;
  • give your correct name, valid contact details, email and postal address;
  • accept these Terms;
  • provide, and keep up to date at all times, valid credit or debit card, Paypal or bank account details;
  • keep your username and password (which you will choose on registration) secure and not share them with anyone else. You will be liable for anything done on your account using your username or password.

These Terms

We may vary these Terms without notice from time to time by posting the new version on the Site. Your continued use of the Services will constitute acceptance of the new version.

Selling Tickets

Listing

In order to sell a Ticket, you will need to list them on the Site, providing the following details:

  • The price that you want for the ticket (this is a fixed price and must be inclusive of any applicable VAT)
  • The name, date and exact seating for the Event;
  • The actual face value of the Ticket; and
  • Any other details required by the listing process on the Site.

If any of the account details are due to expire before the Event, then you will need to provide us with the up-to-date details. We will be entitled to use these details in the circumstances set out below in clause 2.4 and 6.5

You agree that we and our marketing partners may use any of the Ticket details provided by you in order to market, promote and advertise the Tickets, the Site and the Services.

VAT

It is your responsibility to determine whether you need to charge VAT on the sale of the Ticket and if so, the price that you require for the Ticket must include VAT. You will be liable to account to HMRC or other collecting body for any VAT charged by you. 

Our service fee

Listing Tickets does not cost anything. However, if you do sell the Tickets using the Site then you will pay us the  service fee set out on the Site and confirmed to you by email when you list. We will be entitled to deduct that fee from the Buyer’s payment detailed below at clause 2.6.

Seller’s commitment

      • When you list your Ticket on the Site, this is an advertisement for the sale of the Ticket detailed in the listing at the price set out in the listing. Once a Buyer has offered to buy the Ticket (as detailed below), then we will send you an email notification to check that you still have the Ticket to sell and you are willing to proceed with the sale of the Ticket  and deliver the Ticket by the chosen delivery method. This notification will contain details of the service fee payable by you plus any applicable VAT or other applicable taxes. If you do not respond affirmatively within one day of our notification, then we will decline the Buyer’s offer.
      • If you do confirm that you wish to proceed by confirming through the Site, then this is your guarantee that you have or have the right to receive the exact Tickets listed. Your confirmation amounts to acceptance of the Buyer’s offer and forms a binding contract between you and the Buyer. We will charge you a replacement fee through the account details provided if you do not supply those exact Tickets. This replacement fee will reflect the cost to us of purchase of a Ticket which is equivalent (or if not available, the next available better Ticket) together with our other reasonable costs and expenses in procuring the replacement Ticket.

Delivery of Tickets

You must dispatch the Tickets by an the chosen approved method set out on our Site at the earliest opportunity once they come into your possession. This must be at least 7 days prior to the Event. You will input on the Site any tracking reference number provided by the delivery service to ensure that the Buyer can confirm receipt of the Ticket. We also highly recommend obtaining a “proof of posting” certificate if using Royal Mail.

Payment to Seller of Ticket proceeds

Subject to receipt in full from the Buyer of any amounts due in respect of the purchase of the Ticket using the Site, and your compliance with the material provisions of this Agreement, we will remit the Ticket price and delivery charges, less our service charge following successful delivery to the Buyer, using reasonable endeavours to do so between 10 and 14 days after the Event.

    • Cancelled or re-scheduled Events
      • If an Event is cancelled before you have dispatched  your Ticket, then you must not send the Ticket and the contract for the sale of the Ticket will be deemed cancelled. We will not pay you any amounts pursuant to clause 2.6.
      • If an Event is cancelled after you have dispatched the Ticket, then we will return the Ticket to you and the contract for the sale of the Ticket will be deemed cancelled. We may re-collect any amounts paid to you pursuant to clause 2.6.
      • Where an Event is re-scheduled then please contact us to discuss the options (which will depend on whether the Buyer decides to proceed with the contract if the Event organiser is offering to honour existing Ticket for the new date or obtain a full refund.)

Buying Tickets

Making an offer

When you find a Ticket that you want to buy, then you notify us with an “offer”. We will then send you an acknowledgement which will set out total amount payable by you in respect of the Ticket price, booking fee and delivery chargesand taxes. Once made, you cannot withdraw the “offer”.We will then notify the Seller and seek confirmation from the Seller to proceed. If the Seller provides that confirmation then we shall notify you and there will be a  binding contract between you and the Seller for the purchase of the Ticket.

Payment

      • You agree that we may charge your account details (which must not expire before the date of the Event) in respect of the selected Ticket the amounts detailed in the acknowledgement sent by us pursuant to clause 3.1. Your purchase will not be successful until we have received these amounts in full.
      • These amounts, once received by us, are held by us on trust for you pending fulfilment by the Seller of the contract for the sale of the Ticket.

Changes

      • Event dates, times, venues and subject matter, which are listed on the Ticket, may change. It is up to you to verify the most recent changes by contacting the box office or referring to official listings for any changes.
      • Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations with your approval.
    • Cancelled or re-scheduled Events
      • If an Event is cancelled before the Seller dispatches your Ticket, then you will receive a full refund of the amounts paid pursuant to clause 3.2.1. The contract for the sale of the Ticket will be deemed cancelled.
      • If an event is cancelled after the Ticket is dispatched by the Seller, then you must return the Ticket to us by an approved delivery method. We will provide you with a full refund of the amounts paid pursuant to clause 3.2.1 within 10-14 days after receipt of the Ticket.
      • Where an Event is re-scheduled then please contact us to discuss your options (which will either be to proceed with the contract if the Event organiser is offering to honour existing Ticket for the new date or to obtain a full refund.)

Restrictions on Selling Tickets

Advertisement of Ticket through other channels

Once you accept a Buyer’s offer, you cannot de-list your Ticket. Therefore, you may advertise the Ticket for sale through other channels (including other Sites) but if you are successful in selling your Ticket elsewhere, then you must immediately de-list your Ticket. If you accept a Buyer’s offer at around the same time you are successful in selling elsewhere, remember you will be liable to deliver the exact Ticket, or pay us the replacement fee and costs as set out in clause 2.4. For this reason, we recommend that once the Ticket is listed on the Site, you do not try to sell it elsewhere.

Stolen Tickets

Any sale or attempted sale of stolen Tickets through the Site is strictly forbidden and we shall give all necessary co-operation to the law enforcement bodies who investigate and prosecute any such activity.

Designated Football Matches

You may not list tickets for a football match which is a designated football match for the purposes of section 166 of the Criminal Justice and Public Order Act 1994, as defined in the Ticket Touting (Designation of Football Matches) Order 2007 (as may be varied, or superseded from time to time). In effect, this means that tickets to any international football match, or to any football match where one of the teams has its home ground in England or Wales, are not to be listed for sale on this Site.

Promotion

Other than is strictly necessary for the delivery of the Ticket, you must not contact or attempt to contact, advertise, market or promote to the Buyer or otherwise use the Site or information on the Site for direct marketing purposes. Once notified of a Buyer’s offer, you must not attempt to sell the Ticket to the Buyer other than through the Site.

Special Conditions

Some Events have additional terms and conditions that apply (“Special Events”). To check the additional terms and conditions that apply to Special Events please contact our customer services department: customer.services@SaveMeATicket.com. Where You have breached any such term or condition, or where they otherwise provide, we reserve the right to delist any Tickets or to cancel any sale or purchase. If, when you are a Seller, as a result of any such cancellation, we supply a Ticket to the Buyer which costs more than the Buyer paid, then you will reimburse us the difference on the same basis as set out in clause 2.4.2.

Member commitments

Warranties

You warrant that:

  • As a Seller:
    • the Ticket description in your listing is accurate and not misleading
    • You own the Ticket and have  the right to sell them through the Site
  • As a Member:
    • any information you provide to us or any other Member is true and not misleading
    • You will comply with all applicable local, regional, country and international laws and regulations relating to the use of the Site and the selling value of the Ticket.

Acceptable Use

You must not use the Site in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
You must not use our Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Site without our express written consent.

In these Terms , “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our Site, for whatever purpose, including through the Event or Member feedback service.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). 

Your user content (and its publication on our Site) must not:

  • be libellous or maliciously false;
  • be obscene or indecent;
  • infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  • infringe any right of confidence, right of privacy, or right under data protection legislation;
  • constitute negligent advice or contain any negligent statement;
  • constitute an incitement to commit a crime;
  • be in contempt of any court, or in breach of any court order;
  • be in breach of racial or religious hatred or discrimination legislation;
  • be blasphemous;
  • be in breach of official secrets legislation;
  • be in breach of any contractual obligation owed to any person;
  • depict violence [in an explicit, graphic or gratuitous manner;
  • be pornographic or sexually explicit;
  • be untrue, false, inaccurate or misleading;
  • consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage; constitute spam;
  • be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or cause annoyance, inconvenience or needless anxiety to any person.
  • Your user content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
  • You must not use our Site to link to any other Site or web page
  • You must not submit any user content to the Site that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
  • We reserve the right to edit or remove any material submitted to our Site, or stored on our servers, or hosted or published upon our Site. Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our Site.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us:

  • arising out of any breach by you of any provision of this Agreement; or
  • otherwise due to any act or omission by you in relation to the use of the Site; or
  • arising out of any tax obligation or dispute which relates to your tax status.

Our rights

Investigations

We may investigate complaints and violations of our policies. You agree to cooperate fully with such investigations, including without limitation providing us specific information regarding your right to a Ticket, the source of a Ticket, your acquisition of a Ticket, and the price you paid for a Ticket.

Breach by Member

We may take any action that we deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. You agree that payments owing to you for sales made through this Site may be suspended or delayed and that we are not obligated to pay you for any sales if we have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. On termination, your items may be de-listed if you are a Seller and your purchases may be cancelled if you are a Buyer.

Disclosure and co-operation with third parties

You agree that we may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. we will cooperate to ensure that violators are prosecuted to the fullest extent of the law.

Authority in relation to account details

You authorise us to withhold payment or charge your account details any amount you owe us if (a)an adjustment is made under pursuant to these Terms; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity and are asked by any regulatory body to withhold payment or charge your payment guarantee method; (c) you are not able to produce the exact seats that you listed on the Site for a confirmed transaction; (d) you include promotional materials in the ticket shipment; or (e) you otherwise breach this Agreement or owe us a specific amount. If any of these things happen, we may also deduct from any amount we owe you the amount you owe us.

Limited warranties

    • You acknowledge that some of the information published on this Site is submitted by users, and that we do not usually review, approve or edit such information.  We do not warrant the completeness or accuracy of the information published on this Site; nor do we commit to ensuring that the material on the Site is kept up-to-date.
    • We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree that we shall not be liable to you or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. During this time, the Site will be temporarily unavailable.
    • To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this Site and the use of this Site (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

    • Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
    • The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
    • Subject to 8.1 but without prejudice to any other limitation or exclusion of liability in this Agreement, our total liability is limited to the lesser of the face value of the Ticket listed or £200.
    • We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
    • We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
    • We will not be liable to you in respect of any special, indirect or consequential loss or damage.
    • You accept that we have an interest in limiting the personal liability of our officers and employees.  Having regard to that interest, you accept that we are a limited liability entity and agree that you will not bring any claim personally against individual officers or employees in respect of any losses you suffer in connection with the Site or these Terms.  This will not, of course, limit or exclude the liability of the company itself for the acts and omissions of our officers and employees.
    • You will not bring any claim against us which arises out of any non, partial, delayed or poor performance by any Member in relation to the contract for sale or purchase of the Ticket. 
    • You agree to the publication of comments, reviews and/or feedback relating to you,  by others, on our Site. You acknowledge that such comments, reviews and/or feedback may be critical or defamatory or otherwise unlawful; and you agree that you will not hold us liable in respect of any such comments, reviews and/or feedback, irrespective of whether we are aware or ought to have been aware of such comments, reviews and/or feedback.
    • Risk in the Ticket remains with the sender of the Ticket, until receipt by the recipient. Therefore we recommend obtaining “proof of posting” when dispatching by Royal Mail. As a Seller, you will not be paid until the Buyer has confirmed safe and proper receipt of the Tickets. As a Buyer returning Tickets due to Event cancellation or re-scheduling, you will not be paid your refund until we have received the Tickets.

Intellectual Property

You agree that all intellectual property in the Site and the Services is owned by us or our licensors. Nothing in this Agreement gives you any right to any such intellectual property save as expressly set out in these Terms.

Competitions

From time to time we may run competitions, free prize draws and/or other promotions on our Site. These will be subject to separate terms and conditions (that we will make available to you as appropriate).

Agency

You and we are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.

Notices

Except as expressly stated otherwise, all notices to us shall be sent through the email form provided on the Site under the Contact us link. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Such notice shall be deemed given one business day after the email is sent.

Severability

If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these Terms is not subject to the consent of any third party.

Entire agreement

This Agreement constitutes the entire agreement between you and us in relation to your use of our Site, and supersede all previous agreements in respect of your use of this Site.

Disputes, Law and jurisdiction

    • After receiving the Tickets, if a Buyer is dissatisfied with any part of the purchase the Buyer must contact customer.services@SaveMeATicket.com.
    • These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

VAT number

Our VAT number is 110 5717 54.

Our details

The full name of our company is Savemeaticket Ltd. 

We are registered in England & Wales under registration number 6847840 . 

Our registered address is  Waterfront Studios, Royal Victoria Docks,London,E16 1AG 

You can contact us by email to